TRAKYO VENTURES LLP, doing business as Trakyo ("we", "us", or "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trakyo.com, use our mobile application, or purchase our products.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services immediately.

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

•        Register for an account

•        Place an order or make a purchase

•        Subscribe to our newsletter or marketing communications

•        Contact us via email, phone, or our website contact form

•        Participate in surveys, promotions, or contests

This information may include: name, email address, phone number, billing and shipping address, payment details (processed securely via third-party payment processors), and any other information you choose to provide.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

•        Device information (type, operating system, browser type, IP address)

•        Usage data (pages viewed, links clicked, time spent on pages)

•        Location data (general geographic location derived from IP address)

•        Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, social media platforms (if you log in via social accounts), and analytics providers.

We use your information for the following purposes:

•        To process and fulfil your orders, including shipping and delivery

•        To create and manage your account

•        To communicate with you about your orders, products, and services

•        To send promotional communications (where you have consented)

•        To improve our website, app, and product offerings

•        To detect and prevent fraud or unauthorised access

•        To comply with legal and regulatory obligations

•        To respond to enquiries and provide customer support

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

•        Service providers who assist in operating our website, fulfilling orders (e.g., shipping carriers), and processing payments

•        Analytics partners to help us understand how users interact with our Services

•        Legal and regulatory authorities, if required by law or to protect our rights

•        Business successors in the event of a merger, acquisition, or sale of assets

All third parties we work with are required to handle your data in a manner consistent with this Privacy Policy.

Our website uses cookies and similar technologies to enhance your experience. These may include:

•        Essential cookies – necessary for the website to function

•        Performance cookies – help us understand how visitors use our site

•        Marketing cookies – used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Your information is stored on servers located in India. We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure socket layer (SSL) technology, and regular security assessments.

If you access our Services from a region with different data protection laws, your data may be transferred to and processed in India. By using our Services, you consent to this transfer.

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymise it.

Depending on your location, you may have the following rights regarding your personal data:

•        Right to access – request a copy of the personal data we hold about you

•        Right to rectification – request correction of inaccurate or incomplete data

•        Right to erasure – request deletion of your personal data

•        Right to restrict processing – request that we limit how we use your data

•        Right to data portability – request your data in a structured, machine-readable format

•        Right to object – object to our processing of your data in certain circumstances

To exercise any of these rights, please contact us at hello@trakyo.com.

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Effective Date" at the top of this document and, where appropriate, by sending you an email notification. Your continued use of the Services constitutes acceptance of the updated policy.

For questions, concerns, or requests regarding this Privacy Policy, please contact:

TRAKYO VENTURES LLP

Kozhikode, Kerala 673639, India

Email: hello@trakyo.com

Website: https://trakyo.com